Skypes poor customer service
I am at present having some real issues with Skype.
They took money from my PayPal account for a service that was renewed without my knowledge.
Now it may have been buried deep in some small print that they would renew this service but I still haven’t found out where.
Needless to say I have asked for a refund and they are playing some very annoying games with me, contradicting what they say from one email to the next and even though I am spelling out what I need done, they act as if they have never read one word of my emails.
I am giving them one last chance before I fire off one hell of a letter to their head office complete with highlighted emails, this will also be forwarded to the authorities in the UK to see if they can be dealt with under EU legislation.
Why must these companies give us such poor service when the amount of time they spend arguing with us costs more than the amount they are being asked to refund to me.
In fact I even asked them to pop the amount of my Skype account if it was easier, but still the answer is no.
So I have had money taken from me, without my authroisation for a service I do not want, no prior warning given that a charge was going to be taken and they refuse to refund me. Shocking!
If they persist with this, I will cease all of my Skype accounts and I will no longer be accessible via Skype, I will also then post the emails on my site as a warning to others!
I am so angry right now, yes Big Ricky ANGRY! SO ANGRY! LOL
Wow! Sorry to hear you’ve had such a huge problem with Skype. That was back in March so I wonder if it was ever resolved and to your liking or not? Skype is OK, but I do recall having purchase some calling credits that I don’t think I ever received; I think I sent an email and never followed up.
I hear you though. These companies are royal pains in the ass. Why must it be so difficult to get quality Customer Care in today’s world?
Hope things improve for you.